Service Operations Engagement

In the first phase, information is gathered and an on-site service operations assessment agenda is planned.  In the second phase, we come on-site for two days to perform the service operations assessment.  In the third phase, a summary of recommended actions covering all aspects of your service function is delivered.  The outcome and deliverable of this engagement is an actionable, prioritized game plan which when executed will not only optimize your service operation but also prepare you and your  organization for the future.

At this point, we will discuss an ongoing engagement process to assist and advise relative to developing and managing a plan of action based on identified opportunities and recommended actions.

Most clients then move on to a retained engagement for scheduled, weekly phone support. We will work directly with designated leadership to help manage the service performance improvement process. We will also provide project support and operational best practices advice.  The engagement is tailored to your specific needs and can include time spent for development of specific individuals. 

For more information, please email info@strategydevelopment.com or call (610) 527-3317.