Practices that Impede Quality Client Service

February 29, 2012

Webinar, 3 PM EST

Service profitability is extremely important to the financial health of your organization, but one must not lose site of the customer. If it were not for your customers, you would not be in business in the first place. 

Implementing a Comprehensive and Sustainable Sales Training Program

March 8, 2012

Webinar, 11 AM EST

Learning is not a one-time event, but a continuous progression to skill development and mastery. A synchronized series of instruction modules, utilizing various methods of delivery, serve as building blocks to a comprehensive knowledge-based program. 

SD Service Management University (March 2012)

March 13-14, 2012

Trump Las Vegas

BEI Services Customers Save Big on the March Class!

Service managers are under tremendous pressure to deliver sustainable margins greater than 52 percent. In order to achieve this goal, service management needs to understand a multitude of profit inputs, such as setting prices, how employees are deployed, parts usage and logistics, and employee performance and development. In order to be effective, today's service managers need to be able to communicate with other company leaders, interpret reports, use data to develop and execute plans and develop their employees to ensure maximum productivity...

BTA Fundamentals of MPS Sales Workshop (March 2012)

March 13-14, 2012

Charlotte, NC

Today, MPS is sold into most companies with more than 10 devices and many of those prospects have had some form of MPS presented to them. With that in mind, it is important to be able to differentiate your offering and provide a compelling reason for a prospect to engage your company for an assessment. The BTA Fundamentals of MPS Sales will cover the MPS sales process for both small, fewer than 25 devices, and mid-sized, 50 – 250 devices, companies. Your sales team will learn the proper contact level and value proposition based on company size, how to get an appointment at the correct level, and how to identify the areas of pain associated with the print environment based on company size.

BTA MPS Advanced Sales Workshop (March 2012)

March 15, 2012

Charlotte, NC

The Strategy Development one-day BTA Advanced MPS Sales workshop was developed specifically to address the management and expansion of your MPS contracts. This class will focus solely on the quarterly business review (QBR), a process Strategy Development introduced to the MPS community. The experts at Strategy Development, the same consultants that brought the QBR to the MPS space, will demonstrate for you, using case studies, a step-by-step process to properly conduct a successful QBR. With proper execution of the QBR you will grow your revenue and profits. This class will pay for itself on the first QBR you execute upon your return to work.

The Real Deal: Sales Manager Roles and Responsibilities

March 22, 2012

Webinar, 4 PM EST

Are the efforts and courage of your sales leaders giving way to frustration? All too often, managers work diligently striving for the wrong goal. 

SD Sales Management Workshop (April 2012)

April 3-4, 2012

Chicago, IL

Early Bird Offer: Register by March 15th and receive triple the value of your BTA educational coupon — that's a $450 discount on tuition!

This intense, two-full-day workshop will provide sales leaders (i.e. dealer principals, vice presidents of sales and sales managers) a framework, process and tools concentrated on developing sales professionals, uncovering new business and expanding share of wallet with current customers. All sales leaders, or sales professionals moving into a management position, will benefit from this interactive workshop and will leave with proven processes that, when implemented, will increase their effectiveness, reduce turnover and drive improved results.