Managed Print Services (MPS) is not a buzzword that is going to fade away.  It is a go-to-market strategy that allows companies to add a highly profitable recurring revenue stream while penetrating existing customers, and uncovering new ones. With entry into this new space, you also add complexity to your back-office operations and to your service department.

Frequently, operations and service are left to "figure it out on their own" after the contract is written. Developed and taught by Ken Staubitz, this course is designed to jump start your understanding of how to set up and manage all operational and service aspects of an MPS agreement.

What You Will Learn

• What should be included in a contract
• How to set up a contract
• What printers you should service 
• How to get training to service printers
• The sources for printer parts and technical support
• Who should service printers
• How to determine the number of techs you need
• Whether to establish service territories for printers or use route service
• What level of car stock parts inventory is required
• Whether printers require preventative maintenance
• Benchmarking printer performance
• What system and people requirements are needed
• What vendor relationships are required
• How to establish back-office processes for effective implementation
• How to satisfy customer billing requirements
• Meter collection
• How to maximize profitability by having an effective warranty program