June's sd|webEd - our free monthly education webinar series

Posted by Kelli Jones on Monday, June 13, 2011

Be sure to check out the topics for sd|webEd, our monthly free educational webinar series:

Selling Services to the CFO

Gain insight into the CFO decision-making process regarding managed services and managed print services. According to Gartner Inc, CFOs are playing a bigger role in IT decisions than in the past.

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Strategy Development Schedules BTA Workshops for March in Chicago: SMU, MPS Sales, and MPS Operations & Service

Posted by Kelli Jones on Monday, January 24, 2011

We are conducting the BTA Service Management University on March 10-11, along with the award winning BTA Managed Print Services (MPS) Sales Workshop on March 8-9, concurrently with the BTA MPS Operations and Service Workshop on March 8, 2011.  All of the classes will be held at the SpringHill Suites Chicago O’Hare. 

BTA Service Management University is designed specifically for service leadership (vice president, director, service manager, or service supervisor), to learn how to s

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Strategy Development Schedules Award Winning BTA MPS Back Office and Sales Training Classes for December in Philadelphia

Posted by Kelli Jones on Tuesday, October 19, 2010

We are conducting our award winning BTA Managed Print Services (MPS) Operations and Service Workshop on December 8, concurrently with BTA MPS Sales Workshop on December 8-9, in Philadelphia. These courses meet the training requirements of the Kyocera Certified MPS Dealer Program.

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Introducing WebEd: A monthly educational webinar series

Posted by Kelli Jones on Monday, August 16, 2010

This month Strategy Development is launching WebEd, a free educational webinar series to provide monthly training for sales, operations, and service professionals.

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MPSA Board would Benefit from a Service Perspective

Posted by Kelli Jones on Thursday, June 3, 2010

The ability to market and sell managed print services (MPS) is clearly important; but it is the service operations that holds the key to a successful and ongoing MPS program.

Are you a member of the MPSA?

If so, our own Mike Woodard has been nominated to run for the Managed Print Services Association board. Please take a moment to vote for Mike.

<Voting closed, button removed> 

Please hurry!

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Service Technology Solutions

Posted by on Wednesday, April 15, 2009

A recent industry research report indicates best-in-class service organizations (top 20%) are more than twice as likely as all others to have embraced technology solutions. These leading service organizations, having already placed there bets, are experiencing real savings and operational excellence.

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Maximize Service Return

Posted by on Thursday, February 26, 2009

Our current economy serves up many challenges; however, there’s never been a better time to take stock of your situation and get your service house in order. If you recognize the need to achieve a service return of 50%+ the best place to focus on is service productivity and staffing: labor is the largest and the most controllable service cost component you have.

There never seems to be the right time to “right-size” the service organization.

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